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22
Oct
2016
0

Movistar and me, Spain is Spain

I¬†¬†am¬†¬†going¬†¬†to¬†¬†write¬†¬†about¬†¬†Movistar¬†¬†now.¬†¬†I¬†¬†am¬†¬†going¬†¬†to¬†¬†try¬†¬†to¬†¬†be¬†¬†as objective¬†¬†as¬†¬†possible,¬†¬†but¬†¬†it¬†¬†is¬†¬†not¬†¬†going¬†¬†to¬†¬†be¬†¬†easy!   In¬†¬†June¬†¬†of¬†¬†2009¬†¬†I¬†¬†signed¬†¬†a¬†¬†contract¬†¬†with¬†¬†Movistar¬†¬†for¬†¬†12¬†¬†months,¬†¬†for a¬†¬†3G¬†¬†modem¬†¬†for¬†¬†my¬†¬†laptop.¬†¬†I¬†¬†am¬†¬†not¬†¬†going¬†¬†to¬†¬†bother¬†¬†talking¬†¬†about¬†¬†the problems¬†¬†with¬†¬†the¬†¬†modem¬†¬†now,¬†¬†because¬†¬†in¬†¬†the¬†¬†light¬†¬†of¬†¬†what¬†¬†has¬†¬†hap- pened¬†¬†since,¬†¬†it¬†¬†all¬†¬†seems¬†¬†so¬†¬†trivial!   After¬†¬†the¬†¬†contract¬†¬†had¬†¬†expired,¬†¬†in¬†¬†June¬†¬†2010,¬†¬†they¬†¬†continued¬†¬†to¬†¬†send a¬†¬†direct¬†¬†debit¬†¬†to¬†¬†my¬†¬†account¬†¬†each¬†¬†month,¬†¬†‚ā¨30¬†¬†more¬†¬†or¬†¬†less.¬†¬†I¬†¬†didn‚Äôt¬†¬†really notice¬†¬†this¬†¬†until¬†¬†October¬†¬†of¬†¬†2010.¬†¬†When¬†¬†I¬†¬†saw¬†¬†that¬†¬†they¬†¬†were¬†¬†still¬†¬†taking my¬†¬†money¬†¬†I¬†¬†realised¬†¬†that¬†¬†I¬†¬†had¬†¬†to¬†¬†cancel¬†¬†the¬†¬†contract,¬†¬†even¬†¬†though¬†¬†it had¬†¬†already¬†¬†expired.   I¬†¬†went¬†¬†to¬†¬†a¬†¬†big¬†¬†Movistar¬†¬†shop¬†¬†in¬†¬†Puerta¬†¬†Alcal√°,¬†¬†Madrid,¬†¬†to¬†¬†cancel. How¬†¬†naive¬†¬†I¬†¬†was.¬†¬†They¬†¬†explained¬†¬†to¬†¬†me¬†¬†that¬†¬†it¬†¬†was¬†¬†impossible¬†¬†for¬†¬†them to¬†¬†cancel¬†¬†my¬†¬†contract,¬†¬†even¬†¬†though¬†¬†this¬†¬†was¬†¬†the¬†¬†shop¬†¬†where¬†¬†I¬†¬†had¬†¬†pur- chased¬†¬†the¬†¬†contract¬†¬†in¬†¬†the¬†¬†first¬†¬†place.¬†¬†Oh¬†¬†no,¬†¬†they¬†¬†only¬†¬†sell¬†¬†things,¬†¬†after that¬†¬†you¬†¬†are¬†¬†on¬†¬†your¬†¬†own!¬†¬†Then¬†¬†I¬†¬†heard¬†¬†the¬†¬†dreaded¬†¬†words,¬†¬†‚Äúyou¬†¬†have to¬†¬†call¬†¬†1004‚ÄĚ.   I¬†¬†returned¬†¬†home¬†¬†and¬†¬†dialled,¬†¬†wondering¬†¬†what¬†¬†vortex¬†¬†I¬†¬†was¬†¬†about...
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